right of withdrawal

Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their self-employed professional activity.)

Revocation instruction

Right of withdrawal
You have the right to cancel this contract within 14 days without giving a reason.
The cancellation period is 14 days from the day,


- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered one or more goods as part of a single order and this is (are) delivered as a single;

- on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you ordered several goods in a single order ng have ordered and these are delivered separately;

- on which you or a third party named by you who is not the carrier, the last partial shipment or the last If you have ordered goods that are delivered in several partial shipments or pieces;

- on which you or one of A third party other than the carrier and named by you, has taken possession of the first goods where goods are delivered under an order for regular delivery over a specified period of time.

In order to exercise your right of withdrawal, you must send us (Seterus GmbH, Deichstrasse 36, 20459 Hamburg, telephone no.: 0408221746000, e-mail address: info@wildfang.pet) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired .

Consequences of revocation

If you revoke this contract, we will send you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.


We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier.

You have the goods immediately and in any case at the latest within 14 days from the day on which you inform us of the cancellation of this contract, to us or to Dr.-Raber-Straße 10, 19230 Hagenow or hand it over. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods is

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts


- for Delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which can spoil quickly or whose expiry date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value is subject to fluctuations on the market depends on which the Entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for Delivery of goods where, by their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery



Example cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Seterus GmbH, Deichstrasse 36, 20459 Hamburg, e-mail address: info@wildfang.pet:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s)( s) (only for notifications on paper)
- Date

(*) Delete where not applicable.

.