Shipment

Payment and Shipping

The following conditions apply:

The goods are delivered worldwide.

shipping costs (including VAT)

Domestic deliveries (Germany): 

The shipping costs are 3.90 €.
For orders over €75.00 we offer free shipping within Germany.

Deliveries abroad (including non-EU countries):

The shipping costs are 9.90 €.
For orders over €99.00 we offer free shipping within Europe.

For the rest of the world, shipping costs are 49 €.

Any customs fees that may be incurred are to be borne by the buyer. Please find out before ordering in your country whether customs fees may apply and how high these fees may be.

delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 1 - 3 working days, and for international deliveries within 5 - 10 working days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Accepted payment options

-  Payment by installment purchase (via Klarna)
-  Payment by direct debit (via Klarna)
-  Payment by credit card (via Klarna)
-  payment via Amazon Pay
-  Shop Pay

Via PayPal Checkout:
-  payment via PayPal
-  Payment via PayPal Express
- Payment by credit card
- Payment by SEPA direct debit
- Payment via "Pay later"
- Payment by installment purchase
- Payment via Sofort/Instant Transfer
- Payment via giropay

Via PayPal:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment by SEPA direct debit
- Payment via "Pay later"
- Payment by installment purchase

About Stripe:
- Payment via Sofort/Instant Transfer
- Payment by SEPA direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by credit card
- Payment via Google Pay

Our bank details:

Account holder: Wildfang Petcare GmbH
HypoVereinsbank
DE12700202700035123237
HYVEDEMMXXX


If you have any questions, you will find our contact details in the imprint.

RETURN/EXCHANGE

After receiving the goods, you have 30 days to decide whether
You want to keep the item.

If you do not like a product or you have  other reasons for return,  Please note the reason for return manually on the delivery note and send this item back to us.

It is important that the items are returned unused and in their original packaging.

Please contact our customer service for a return - preferably by email at info@wildfang.pet.

The return is made to:

Wildfang Petcare GmbH, Dr.- Raber- Str. 10, 19230 Hagenow

Processing your return takes about 7-10 days. You will receive a message from us,  as soon as the return has been processed.

The return of dog food, treats, chews, snacks and vouchers is excluded. Used, dirty,
We reserve the right to refuse return of damaged or not originally packaged items.
To refuse acceptance of the return or to withhold part of the refund amount.

COMPLAINT

All items are checked for quality by our employees before shipping. Should it happen,
that you receive a damaged item, you can of course complain about it to us. Please send us an email with your order and invoice number, the description of the complaint, the article number of the product and your contact details to info@wildfang.pet. 

We will contact you immediately and find a solution.